hotels & resorts

The world of paid accommodation is constantly evolving. With the introduction of our comprehensive audits, we can measure critical aspects of customer experience that affect guest satisfaction. Whether you run luxury resorts, operate a boutique hotel, or own vacation rentals, we can provide the insight you need. It’s time to get agile, smart, and efficient as we navigate COVID-19 together.

cruise LINEs

Let Expert Guest create a customized evaluation that tests every aspect of the cruise experience from reservation to disembarkment. With our demographically-aligned evaluators and comprehensive reporting metrics, the possibilities for gaining insight are endless. Partner with Expert Guest to build a program to fit your needs.

sales & telesales

The internet is a wonderful tool — we can compare pricing, demand, and reviews instantly. This makes our lives simpler, but challenges businesses to provide customers with excellent service and accurate information. We’ve helped companies with sales forces ranging from small in-house teams to nationwide call centers with quality assurance testing and other program measurement. Let us build the perfect program for you.

restaurants & bars

The trend-driven nature of restaurants and bars means that owners are often forced to look up from their long to-do lists to get a pulse on what’s happening in the dining room. For those who don’t have the time to do the research, we can provide a much needed glimpse into customer experience, service level, quality of products, management, COVID-19 compliance and facilities.

retail

The retail location is the driving force behind your business. In this ever-changing climate, the space and associates must not only reflect the brand, but build customer relationships, execute strategy, and market products effectively. Let us create an evaluation program for your retail business.

Concessions

Whether you operate a mall, an airport, or an 80,000 seat stadium, concessions are a pivotal part of your customers’ experience. Are you confident your concessionaires are performing at a level that honors your brand? Have you created a standardized measurement program? Let Expert Guest take the guess work out of concessions performance tracking.

Spas

The world of spa services is competitive. The total number of spa visits surpasses 175 million annually in the US alone. Partner with Expert Guest to discover the reasons your guests keep coming back or why you may be losing them to the competitor down the street. Contact us today to customize an evaluation program for your spa/wellness business.

other Services

• COVID-19 Compliance Audits

• Valet Parking Mystery Shopper

• Tours & Excursions Mystery Guest

• Airline Mystery Passenger

• Car Dealership Mystery Guest

• New Home Sales Office Experience

• Apartment Leasing Office Experience

• Loyalty/Rewards Program Audits

• Site Inspections

• Franchise Compliance

• Cash Integrity Audits

If your business falls outside of the categories listed, then contact us to learn how we can build a program to meet your needs.