Insight into the customer’s experience begins with you…
Expert Guest provides comprehensive customer experience and compliance evaluations for clients in the hospitality, cruise, spa, and retail industries worldwide. Our firm measures quality of products and service, compliance with corporate standards, and gathers specific information about customer experience through mystery shopping and customized measurement programs. Whether you’re a large chain or single location, we’ll not only help you protect the experience you create, but we’ll also help enhance it. We bring extensive experience and professionalism to every audit and customize our support to your individual needs and concerns.
We have 20 years of experience auditing restaurants and retail. In 2011, we expanded to include hotels and resorts, spas, and cruise lines. Let Expert Guest use our extensive experience to give you exceptional insight that will last for years to come.
Contact us to determine if our services are right for you. Let Expert Guest be your eyes and ears in the field.
Contact
➤ LOCATION
2414 Herring Road, #42913
Atlanta, GA 30311
☎ CONTACT
info@expert-guest.com
404-827-8528
Measure What Matters.
HOTELS & RESORTS
The world of paid accommodation is constantly evolving. With the introduction of our comprehensive audits, we can measure critical aspects of customer experience that affect guest satisfaction. Whether you run luxury resorts, operate a boutique hotel, or own vacation rentals, we can provide the insight you need. It’s time to get smart, agile, and efficient as we navigate the current climate together.
CRUISES
Let Expert Guest create a customized evaluation that tests every aspect of the cruise experience from the reservation to disembarkment. From our demographically-aligned evaluators to our comprehensive reporting metrics, the possibilities for gaining insight are endless. Partner with Expert Guest to build a program to fit your needs.
RESTAURANTS & BARS
The trend-driven nature of restaurants and bars means that owners are often forced to look up from their long to-do lists to get a pulse on what’s happening in the dining room. For those who don’t have the time to do the research, we can provide a much needed glimpse into customer experience, service level, quality of products, management, and facilities.
RETAIL
The retail location is the driving force of your business. In this constantly changing climate, the space and sales associates should not only reflect the brand, but build customer relationships, execute strategy, and market your products effectively. Contact us today to create an evaluation program for your retail business.
SPAS
The world of spa services is competitive. The total number of spa visits surpasses 175 million annually in the US alone. Partner with Expert Guest to discover the reasons your guests keep coming back or why you may be losing them to the competitor down the street. Contact us today to customize an evaluation program for your spa/wellness business.
Other Services
Expert Guests can customize a measurement program to cover virtually any scenario. Please refer to the full list of our service categories. If your business falls outside of the categories listed, then contact us to learn how we can build a program made specifically for you. Together, we can refine the nuances of your customer’s experience
“The customer experience is the next competitive battleground.”
Let's Chat.
Use the form below to contact us regarding your inquiry. Please be as detailed as possible. Include your industry along with any specific requests. To help us best service your inquiry, we recommend that you first describe the issue you’re having before telling us what you want to achieve. You may also email or call us to discuss your options.
For job opportunities, please email us your resume. We’re always looking for new and exceptional talent to lead our team into new regions globally.